What is your shipping policy?
We offer tracked shipping which can be selected at the checkout. The prices are displayed there based on the item you’re purchasing. We currently offer FREE tracked delivery service on orders over £25! When ordering your new plates please take into consideration that we need a 24-48 hours production time on each order; the majority of time this isn’t required and plates sometimes be can be be ready and sent for delivery within minutes. We will always keep you updated with your order until it reaches you.
Do the names on the ID/proof of address and entitlement document need to match?
The law permits the purchase of number plates as a gift, so the names do not need to match on both documents. You can use your own ID, and the entitlement certificate belonging to a family member or friend to purchase number plates from us.
Are 3D & 4D plates road legal?
Yes; our 3D & 4D plates are 100% legal, here is a link to the DVLA Government website that states “Characters on a number plate can be 3D.” - Government Number Plate Rules. (‘4D’ is just an industry standard name, they are still 3D)
Shortened number plates are fully road legal, as well. This is explained more in a question on this page.
When will my number plates be dispatched?
After you have provided your ID and entitlement documents, your order will be added to our production queue. Once your order has been reached in the queue, your plates will be manufactured and dispatched; this will typically be within 24 hours of sending your documents, unless there’s an issue with your order, in which case we’ll contact you.
What is your return policy?
As each number plate is made to order and they are non-refundable. Once you have submitted your details the number plate will be made exactly how you have specified. Please double check before submitting. If you believe your product is faulty or have an issue please contact us via the contact page ASAP.
Can I expect my number plates to be flawless?
We make every attempt to produce perfect plates every time, and we have a quality control procedure which means every number plate is inspected before dispatch. However, it is worth bearing in mind that the product you are receiving is a handmade custom product so in very rare cases, a slight imperfection may be present.
What is your Warranty Policy?
All of our plates come with a 12 month warranty. This covers you for ‘tunnelling’ where the reflective part of the number plate gets water behind and separates from the acrylic. Our warranty policy also covers you for any de-lamination of the letters. Please get in touch using the contact page.